Política de reembolso
We have a 15-day refund policy, which means you have 15 days after receiving your item to request a refund.
Instead of returning items you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then if possible you can donate your product to a local charity or recycle it.
You can always contact us for any return question at Makeuprush.firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.